Trusted and Secure Online Therapy Anywhere In Alberta!

Life can be busy, which is why Refresh Counselling offers secure online therapy in Alberta by video or phone. Our online therapists provide compassionate, flexible support anytime, anywhere, on your schedule.

Online Therapy That Fits Your Life

At Refresh Counselling, we understand how difficult it can be to find time for yourself. That’s why we offer convenient online counselling. Whether you live in the city or a remote area, you can receive quality online counselling without the commute or parking stress. Most of our services, including our popular 20-minute consultation, are also available virtually.

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At Refresh Counselling, we offer secure online therapy across Alberta, making support easy and accessible. Whether you’re busy, remote, or prefer home, our virtual sessions deliver the same compassionate care—no commute needed.

How Online Therapy Helps You Cope and Rebuild

Convenience: Online counselling makes getting support easy and hassle-free. No travel, no parking—just log in from your phone or laptop. It saves you time and fits seamlessly into your day.

At Refresh Counselling, we help you:

No travel or parking—just log in and start your session from anywhere
Easily fit counselling into your schedule, even on busy days
Feel more at ease opening up from the comfort of your own space
Enjoy greater privacy without worrying about waiting rooms
Access therapists who specialize in your needs
Ideal for those in remote areas or with mobility challenges

Beside You On Your Journey

No matter where you are—geographically or emotionally—Refresh Counselling is here to walk with you. Life’s challenges don’t always wait for the perfect moment or place, which is why we offer online counselling that meets you where you’re at. From the comfort of your own space, you can access meaningful support, build resilience, and take steps toward healing with someone truly in your corner.

Common Reasons People Seek Counselling

Our clients come to us with a wide range of concerns, including:

Anxiety
Depression
Stress Management
Trauma & PTSD
Relationship Issues
Parenting Support
Grief & Loss
Life Transitions

Burnout & Fatigue
Sleep Problems
Chronic Illness & Pain
Emotional Regulation
Anger Management
Self-Esteem & Confidence
Identity & Personal Growth
Cultural or Spiritual Concern

Isolation & Loneliness
Work & Career Challenges
Boundaries
Perfectionism
Eating & Body Image Issues
Decision-Making
Fear, Guilt, or Shame
Suicidal Thoughts or Ideation

**Please keep in mind – there may be times your therapist may recommend in-person sessions for certain treatments. Work with your therapist to hone in properly on those details**

What to Expect from Your Online Therapy Journey

Whether it’s your first time in therapy or you’re returning to it, we want the process to feel supportive, clear, and tailored to you. Our online counselling sessions are designed to be as personal and effective as in-person care—offering flexibility without compromising connection or progress. From the moment you book to each session you attend, you’re met with empathy, professionalism, and a focus on what matters most: your growth and well-being.

A safe, judgment-free space to talk
A personalized therapy plan based on your goals
Tools and strategies to use in everyday life
Flexible scheduling that fits your routine
Regular check-ins to track progress
Compassionate support every step of the way

Why Clients Love Online Counselling

We draw on a range of proven therapeutic models to support your growth, including:

Comfort: Online counselling sessions allow you to communicate with your therapist from the comfort of your own home. This can create a more relaxed and safe environment for you to discuss your problems.
Anonymity: Some may feel embarrassed seeking in-person therapy. Online counselling offers privacy and anonymity, so you can feel comfortable without worrying about running into someone you know.
Accessibility: Another advantage of online counselling is that it's accessible to people with a lack of mobility or those who live in remote areas. This type of counselling makes therapy available to people who may not have access to it otherwise.

Online Counselling Technical Requirements

Getting set up for online counselling with Refresh Counselling is simple. With just a few basics, you can access support from wherever you are.

At Refresh Counselling, we help you:

Flexible Scheduling

Book sessions anytime—lunch, evening, or weekend. No commute, no stress.

Private & Secure

Your privacy matters. Sessions are secure and encrypted, so you can speak freely and confidently.

Comfort of Home

Join therapy from your couch, desk, or cozy corner—wherever you feel safest and most at ease.

Accessible Anywhere

Live remotely or travel often? Online therapy keeps your care consistent, wherever life takes you.

Therapists offering Online Counselling

Our team of dedicated therapists is ready to walk alongside you on your journey.

Get Support from Wherever You Are

Connect with a qualified therapist In Person at or Online

Have Questions About Online Therapy?

Find quick answers about what to expect, how it works, and how to get started with the right online therapist for you.

How will I know if the online therapist is right for me?

We offer you a complimentary consultation (a 20-minute session). This provides the opportunity to meet your therapist, ask any questions, understand what future sessions will be like, and ensure that you feel safe and a connection with your psychologist. This also gives us a chance to get to know you a bit and prepare for our next session.

How does online counselling work?

Getting started with online counselling at Refresh Counselling is simple and convenient.

Step 1: Easy Online Booking

Use our secure, user-friendly client portal to book, manage, or reschedule your therapy sessions anytime, from any device.

Step 2: Complete Your Secure Intake

Once connected with a therapist, you'll receive a secure link to complete your intake form. This takes just 15–30 minutes to share your background, billing information, and therapy goals.

Step 3: Choose Your Appointment

Instantly view your therapist's available appointments and select a time that fits your schedule—no phone tag, no waiting.

Step 4: Attend Your Session

Log into the secure portal at your scheduled time and connect with your therapist through our encrypted, confidential video platform.

Have Questions?

Are online therapy sessions private and secure?

Yes! Your privacy and security are our top priorities. At Refresh Counselling, we use a secure platform that meets strict PIPEDA and HIPAA privacy standards.
Our online sessions use peer-to-peer encrypted communication, meaning the connection flows directly between you and your therapist—bypassing external servers. No session data is stored anywhere at any time.
You can feel confident that your therapy sessions remain completely private and secure.

How does it work? What do I have to do in online sessions?

This is one of the most common counselling questions we get asked and certainly makes sense because the nature of therapy is so dynamic. Because each person has different issues and goals for therapy, therapy will be different depending on the individual. We tailor our therapeutic approach to your specific needs.

Will I be able to record audio or the chat communication?

Video, audio, or chat communication cannot be recorded during an Online Appointment session. This approach ensures that this feature remains HIPAA compliant and addresses major privacy concerns around telehealth posed by clinics.

Can I do a combination of Online sessions and In Person sessions?

Absolutely! In most cases you will have the option to do all your sessions either in person or online. Please work directly with your therapist to hone in on which format they recommend best for you.

**note - there may be some types of intervention and treatment that are more effective in person rather than online or vice versa**

Trusted and Secure Online Therapy Anywhere In Alberta!

Online Therapy That Fits Your Life

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