Follow Us:

Online Counselling

  • Home
  • Online Counselling
Online Counselling

At Refresh Cousnelling, we understand that life can get busy and finding time for your mental health can be difficult.  This is why we offer online counselling services that allows you access to quality counselling from our team of therapists from whevever you happen to be without needing to navigate traffic to meet with us!  Almost all our sessions do online virutal counselling for almost all of our services, including our very popular 20 minute consultation.

Supporting Your Journey From Anywhere

Virtual Online Counselling is available in Calgary, Edmonton and throughout the Province of Alberta


Benefits of Online Counselling

Convenience:   One of the most significant benefits of doing counselling online is that it's convenient. You don't have to worry about travelling, parking, or even leaving your home. All you need is a smartphone or a laptop and an internet connection, and you're ready to go. Online counselling saves your time and takes away the hassle of attending face-to-face sessions. It also provides the flexibility to schedule appointments around your lifestyle.  All sessions are conducted on the same portal you book your sessions through making it easy and seamless 

**Please keep in mind - there may be times your therapist may recommend in-person sessions for certain treatments.  Work with your therapist to hone in properly on those details**

Comfort:   Online counselling sessions allow you to communicate with your therapist from the comfort of your own home. This can create a more relaxed and safe environment for you to discuss your problems. Many people feel more comfortable opening up about sensitive and personal issues when they're not sitting face-to-face with someone. Additionally, online counselling can give you the opportunity to work with a therapist who specialises in a particular area of counselling, even if they don't have an office near your location.  We strongly recommend doing these sessions in a quiet and distration free space so you can get the most benefit from your 

Anonymity:   Some people may feel embarrassed or ashamed to seek help from a therapist in person. Online counselling provides a level of anonymity and privacy that can make people more comfortable. You don't have to worry about bumping into someone you know in the waiting room, and you can maintain anonymity during the session.

Accessibility:   Another advantage of online counselling is that it's accessible to people with a lack of mobility or those who live in remote areas. This type of counselling makes therapy available to people who may not have access to it otherwise. Moreover, online counselling can be beneficial for people with disabilities who might find it hard to attend traditional counselling sessions.

Book Online with Ease

Meet Jane… our virtual booking and billing assistant. Jane makes it easy for you to book new and manage your existing appointments through an easy-to-use and intuitive app.

You will receive reminders and notifications of upcoming sessions. Jane lets you manage your payments and insurance claims online. And Jane facilitates virtual sessions with your therapist with the click of a link.

We are thrilled to have Jane on the team at Refresh Counselling!

Online Counselling Technical Requirements

Getting started for online counselling with Refresh Cousnelling is extrememly easy.  All you need is the following

  • Laptop with Webcam or Smartphone with a front facing camera
  • Access to Internet browser
  • A strong internet or cellular connection

Find The Best Fit With A Complimentary Consultation

Your journey towards mental health through therapy can begin with a complimentary 20-minute consultation at Refresh Counselling. This is an opportunity to meet with a psychologist to find out more about the process and share some of your goals and challenges to see if it’s a good fit. The most successful counseling outcomes begin with the confidence that your therapist can understand your obstacles and create a safe place for you to explore, gain understanding, and develop skills for coping and resilience.

Consultations can be done either In Person or Virutally!  Just find a time that's convenient to you.

Book online now!

Available Across Alberta

Our psychologists are registered to practice right across Alberta.  That means that if you live up In Fort McMurray or down south in Lethbridge, you can access services from our team just as easily as though you live in Calgary.  Additonally if you have health benefits they might have coverage for Virutal sessions as well!  (always confirm with your insurance provider prior to your sessions).  That way, if your friend recommends one of our therapists and you'd like to meet with them as well, if we have a therapist that speaks a language that you would feel more comfortable communicating in, distance is no longer a barrier to recieving quliaty services from Refresh Cousnelling. 

What We Do

Refresh Counselling psychologists specialize in Individual Counselling, Couples Counselling, Child & Youth Counselling, and Family Counselling. Our safe and judgement-free therapy spaces are conveniently located off Crowchild Trail NW in The Village in the community of Brentwood.

If you are considering counselling to help you overcome the challenges in your life and to find healing and wellness, you can read more about our tailored approaches to therapy here:

We offer you a complimentary consultation (a 20-minute session).  This provides the opportunity to meet your therapist, ask any questions, understand what future sessions will be like, and ensure that you feel safe and a connection with your psychologist.  This also gives us a chance to get to know you a bit and prepare for our next session.

I am so glad you are dedicated to getting the most out of your sessions. Your active participation and dedication is crucial to your success. After all, we only see each other for a session a week. It’s the work you do outside of our sessions that will really help you see your personal growth and development.

Our psychologists are all very personable and work with a wide range of clients.  It is not necessary to use a 20-minute consultation to see a psychologist.  If you have any specific concerns or are looking for a psychologist who uses a particular methodology we would recommend booking a consultation to better understand your needs and pair you with a psychologist that meets your requirements.

This is one of the most common counselling questions we get asked and certainly makes sense because the nature of therapy is so dynamic.  Because each person has different issues and goals for therapy, therapy will be different depending on the individual. we tailor our therapeutic approach to your specific needs.

Video, audio, or chat communication cannot be recorded during an Online Appointment session. This approach ensures that this feature remains HIPAA compliant and addresses major privacy concerns around telehealth posed by clinics.

Absolutely!  In most cases you will have the option to do all your sessions either in person or online.  Please work directly with your therapist to hone in on which format they recommend best for you. 

**note - there may be some types of intervention and treatment that are more effective in person rather than online or vice versa**

For all Video sessions, we strongly recommend finding a private place where you can speak freely and hear the communication from your psychologist clearly – in some cases you may want to consider using headphones with a microphone to better communicate in your session.

Our video sessions utilize the same online booking platform we use called “Jane”. 30 minutes before your appointment, Jane will email you a clickable link which you will use to get connected to your Psychologist.  We recommend logging in 5 mins prior to your session to ensure that you begin on time.  As soon as your Psychologist is ready to begin, the Video chat will begin.

  • Laptops & Desktop Computers: Our beta release is best experienced using Chrome or Opera, Firefox unfortunately does not allow to reduce the quality of the video so it will gobble up all your bandwidth. Safari is audio-only.
  • Android Devices: Android devices work best with Chrome.
  • iPhone & iPad: If you’re on an iOS device (iPhone, iPad) you will need the Jane Online Appointments app which is available on the app store.

For a Step-by-step walkthrough – please click the link below to learn how to join a Video Session:

How To Join a Video Session

Your Partner In Wellness

Your Partner In Wellness

Refresh Counselling is committed to providing the most elevated mental health services to our patients in at either of our locations in Calgary and across Alberta. We promise to meet you where you are, provide insight and a safe space, and help you get to where you want to be. Take advantage of our complimentary consultation to connect with a psychologist who can be your expert guide as you journey towards mental health and well-being. Book now in Jane, our virtual system.

Gain Clarity... Find Wellness

Book Online
TopServicesTeamEmail UsBook Online
TopServicesTeamEmail UsBook Online